³ÉÈËÍ·Ìõ

• Event
• Conduct Risk & Regulation

Employment Rights Bill

Location: Webinar

• Industry Response
• Conduct Risk & Regulation

Review of FCA requirements following the introduction of the Consumer Duty

The ³ÉÈËÍ·Ìõis delighted to have the opportunity to contribute to the FCA’s review of requirem...

• Event
• Conduct Risk & Regulation

Navigating Consumer Duty in Finance: Linking Customer Experience to Customer Operations using AI

Location: Webinar

• Industry Response
• Conduct Risk & Regulation

FOS Consultation on charging Claims Management Companies & other professional representatives

The ³ÉÈËÍ·Ìõstrongly supports the principle of charging a fee to CMCs.

• Event

Conversations with vulnerable people online course

Location: Online

• Event
• Conduct Risk & Regulation

Consumer Duty: Navigating Board Reports

Location: Webinar

• Blog post
• Thought leadership

Building Societies Conference round-up: Day Two

We look back at the second day of the Building Societies Conference, with summaries and hi...

• Event
• Mortgages & Housing

Mortgage underwriting course

Location: London

• Event

Conversations with vulnerable people online course

Location: Online

• Event
• Conduct Risk & Regulation

Consumer Duty: Linking Customer Outcomes to Customer Experience

Location: Webinar

• Event
• Conduct Risk & Regulation

BDO's Financial Services' NED event: Consumer Duty Board Champions

Location: Webinar

• Event

Conversations with vulnerable people online course

Location: Online

• Event
• Audit & Taxation

Audit, Risk & Regulation Autumn Series

Location: Webinar

• Event
• Prudential Regulation

Preparing for successful regulatory visits

Location: Online course

• Event
• Banking & Payments

The Dos and Don’ts of implementing CoP for Building Societies

Location: Webinar

• Event
• Conduct Risk & Regulation

Annual Update & Networking for Boards

Location: London

• Event
• Savings

Data protection implications on communicating rates to customers

Location: Webinar

• Industry Response
• Conduct Risk & Regulation

GC23-2 FCA Guidance consultation on financial promotions on social media

Our response to FCA GC23-2

• Blog post
• Conduct Risk & Regulation

The Dawn of a New Consumer Duty

By the end of this month, the requirements of the new Consumer Duty come into effect for o...

• Blog post
• Banking & Payments

Guest blog: Open Banking and vulnerable communities – can it help?

Following on from their recent presentation at the BSA's 2023 Annual Conference, Akil Benj...

• Event
• Mortgages & Housing

Mortgage underwriting course

Location: London

• Blog post

Guest blog: Could Consumer Duty help release savings that are strangled with red tape?

Guest blog by Teddy Nyahasha, CEO of OneFamily

• Press Release

The beauty of simplicity in a complex world

Speaking on the first day of the Building Societies 2023 Annual Conference at the ACC in L...

• Blog post

How walking in your customers' shoes can accelerate compliance with the new FCA Consumer Duty

Guest blog by Roger Houghton, Principal Strategist, Paragon DCX.  First published in Soci...

• Blog post

Guest blog: Mental health at Coventry Building Society

Ahead of Time to Talk Day on 2 February, Coventry Building Society share their journey to ...

• Blog post
• Conduct Risk & Regulation

Guest blog: Broadening oversight of customer interactions with tech and AI

Guest blog by Recordsure

• Event

Building Societies Annual Conference 2024

Location: Manchester

• Industry Response

CP21/4: Funeral Plans: Proposed Approach to Regulation

The BSA's response to the FCA consultation

• Industry Response

CP21/1: Restricting CMC charges for financial products and services claims

The ³ÉÈËÍ·Ìõwelcomes the overarching aims and desired outcomes that the measures proposed in C...

• Industry Response

Temporary financial relief for consumer credit borrowers

³ÉÈËÍ·Ìõbroadly supports FCA measures

• Industry Response

FOS Budget 2020

On 30 January 2020, the ³ÉÈËÍ·Ìõsubmitted its initial response to the Financial Ombudsman Serv...

• Industry Response

FCA DP18/5: A duty of care and potential alternative approaches

The clear conclusion is that, since there are ample rules, law and duties to protect UK fi...

• Industry Response

'Loyalty penalty' super-complaint

An overall observation is that, in a competitive market, prices and charges will inevitabl...

• Industry Response

FCA Mission: Our Future Approach to Consumers

The BSA's response to the FCA's consultation.

• Industry Response

FCA Mission consultation

This ³ÉÈËÍ·Ìõpaper responds to the FCA's consultation, Our Future Mission.

• Industry Response

Strengthening accountability in banking - FCA CP 16/26

This response supports the proposals in, and comments on, FCA 16/26, which consults on gui...

• Industry Response

Strengthening accountability in banking - FCA CP 16/27

This ³ÉÈËÍ·Ìõresponse supports the proposal in FCA CP16/27 that 'standard' - sometimes called ...

• Industry Response

Strengthening accountability in banking

³ÉÈËÍ·Ìõresponse to PRA CP1/16 and FCA CP 16/1, which consult on changes to rules and forms in...

• Industry Response

Retail CCDS - ³ÉÈËÍ·Ìõresponse to FCA CP 14/23

The ³ÉÈËÍ·Ìõbroadly welcomed FCA's proposals for the retail distribution of mutual shares su...